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Terms of Service I. Shipping We at 45 Fresh understand how important it is for our customers to receive their order in a timely manner. That is why we make it our policy to ship your order within 24 hours of purchase. We utilize USPS and FedEx in order to offer you the fastest, cheapest, and most reliable shipping method possible. The cost of shipping is dependent upon the number of items purchased, the weight of the order, and the speed and location of delivery. Unfortunately at this time, we are unable to ship to APO addresses. International orders will be handled on an individual basis by our customer service department, available at: Email: customer@45Fresh.com AIM/Skype Screen Name: forty5fresh. II. Returns and Exchanges We try to minimize the likelihood of returns and/or exchanges by offering our “almost” patented displaying method of each product on our Website. However, if an exchange or return is necessary, all unused and unopened items are refundable within 15 days of purchase. If the 15 day grace period is exceeded, our customers will be eligible to exchange their merchandise or seek store credit up to 90 days from the date of purchase. In order to create a pleasant shopping experience while at 45fresh.com, we will cover all return shipping cost. After you have received an RMA (Return Merchandise Authorization) by a 45 Fresh customer representative and would like to return or exchange an item, follow the steps below: - Detach the top customer portion of the invoice for your records - Circle the item(s) that you are returning and note the quantity and return reason(s) for each item on your invoice - Pack and seal your return securely, in the original package if possible, and include the completed invoice. - Affix the prepaid Fedex return shipping label to your return package. Make sure no other tracking labels are shown. - Take the package to your nearest Fedex drop off location. http://fedex.com/Dropoff/start III. Cancellation of Order Just contact us via, phone, email, Skype or AIM and we'll take care of that right away. |
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